Last week saw the announcement of the results of the National New Homes Customer Survey. With a score of 97.2% positive responses to the key question 'would you recommend your builder to a friend?' Caterham-based Croudace Homes were awarded the highest rating of 5 stars, an achievement reached by just 15 other house builders.

The survey results show that customer satisfaction levels have climbed to a level that surpasses those in almost any other industry. More than nine out of ten consumers generally confirmed they are happy with the quality of their new home – but in the case of Croudace customers this rose to a credible 97.3%.

Croudace's marks across all questions in the survey were consistently higher than the industry average, testament to its policy to place safety, quality and presentation above unit numbers and cost. The latest survey results prove that this approach is appreciated by its customers.

Andy Yallop, Group Chief Executive, said: "The National New Homes Customer Satisfaction Survey is an extremely useful benchmark for giving customers confidence in making the biggest purchase of their lives. We are proud to achieve a five star rating as it reflects the care and attention to detail necessary to achieve the highest level of quality and customer service".

The survey is in its eighth year and is independently verified.

"It is essential that we achieve these high satisfaction levels when providing a product that represents most people's largest investment, both financially and emotionally," said HBF's executive chairman Stewart Baseley. "But creating a great home is not straightforward. These superb results are a credit to our industry and all its employees."

Mike Quinton, Chief Executive of NHBC, said: "These results underline the commitment of the industry to produce high quality new homes and provide excellent service to customers. I would like to pay tribute to all the builders up and down the country who have contributed to these fantastic results."

The awards were presented at a special evening attended by the Housing Minster, Mark Prisk, and other senior property industry figures on 11th March at the Institution of Civil Engineers, Westminster, London.